Support
Most questions are answered below. If yours isn’t, we’re easy to reach — and you don’t need an account to email us.
Common problems
Every function returns “invalid or revoked API key”
The key in your spreadsheet no longer matches your account. Copy the current key from your account, then paste it back into the add-in — in Excel via the task pane, in LibreOffice Calc via CDXGeoStream ▸ Set API key….
A numeric function shows #NUM! and I can’t tell why
In LibreOffice Calc the explanation is in CDXGeoStream ▸ Show recent errors… — numeric cells can only show a number, so the reason is logged instead. Sending us that log makes a support ticket much faster to resolve.
A list function only fills one cell in Calc
LibreOffice Calc doesn’t spill automatically the way Excel does. Use CDXGeoStream ▸ Insert function… and tick “Fill a range for me”, or select the range first and press Ctrl+Shift+Enter.
I can’t sign in or my reset email never arrived
Email us at support at cdxgeostream dot com from the address on the account and we’ll sort it out — you don’t need to be signed in to get help with signing in.
Contact us
Open a ticket
Tickets keep the whole conversation, any files you attach, and your account details together — it’s the fastest route to an answer.
No account yet? Create one — or just email us.
Email us
No account, or locked out of the one you have? Write to us directly and include your licence key or the email on the account if you can.
support at cdxgeostream dot com